Frequently Asked Questions
Everything you need to know about shopping with J&K Shop.
Are your beauty products cruelty-free?
At J&K Shop, we prioritize ethical beauty. The majority of our products are 100% cruelty-free and vegan; please check the specific product description for individual certification details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's journey.
Do you offer samples with purchases?
Yes! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.